Privacy Policy

1. Introduction

We are committed to protecting your personal information and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Site.

By using our Site, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

A. Information You Provide Directly

When you make a purchase or attempt to make a purchase, we collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through Shopify and third-party payment providers)

  • Order details

When you subscribe to our newsletter or marketing emails, we collect:

  • Email address

  • Name (if provided)

When you contact us:

  • Any information you voluntarily provide

B. Automatically Collected Information

When you visit our Site, we automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Referring websites

  • Pages viewed

  • Interaction data

This information is collected using:

  • Cookies

  • Meta Pixel (Facebook Pixel)

  • Shopify analytics

  • Google Analytics (if used)

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality

  • Analyze traffic and behavior

  • Deliver personalized advertisements

  • Measure ad performance

We use the Meta Pixel to help us understand how visitors interact with our website and to deliver relevant advertisements on Facebook and Instagram.

You can control or disable cookies through your browser settings.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer service

  • Communicate order updates

  • Send marketing communications (with consent)

  • Improve our website and advertising

  • Detect and prevent fraud

  • Comply with legal requirements

5. Email Marketing & CASL Compliance

In compliance with Canada’s Anti-Spam Legislation (CASL):

  • We only send marketing emails to individuals who have provided express or implied consent.

  • You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails.

  • Every marketing email includes our business identification information.

We may use third-party email marketing providers (such as Klaviyo or Mailchimp) to manage and send emails.

6. Advertising & Meta Ads

We use Meta (Facebook and Instagram) advertising services.

This may involve:

  • Collecting data via the Meta Pixel

  • Creating custom audiences

  • Retargeting ads

  • Measuring ad performance

Meta may collect or receive information from our website and use that information in accordance with their own privacy policies.

You can adjust your advertising preferences within your Facebook or Instagram account settings.

7. Sharing Your Information

We share your information only as necessary with trusted service providers, including:

  • Shopify (store platform)

  • Payment processors (Shopify Payments, PayPal, Stripe, etc.)

  • Shipping carriers

  • Marketing and analytics providers

  • Advertising partners (e.g., Meta)

We do not sell your personal information.

8. Data Storage & Security

Our store is hosted on Shopify. Your data is stored through Shopify’s secure servers protected by firewalls and encryption.

While we implement reasonable security measures, no online transmission can be guaranteed 100% secure.

9. Data Retention

We retain your information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

10. Your Privacy Rights (Canada)

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent (where applicable)

  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at:

Email: [Your Contact Email]

11. International Data Transfers

Some of our service providers (including Shopify, Meta, and email providers) may store or process your data outside of Canada, including in the United States.

By using our Site, you acknowledge that your information may be transferred to other jurisdictions where privacy laws may differ.

12. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Email: info@nora-wear.com